Osteo-Med Privacy Policy

In this Privacy Policy, a description is provided of Osteo-Med's ('we', 'us', or 'the Company') practices regarding data collected from users who access our website at www.osteo-med.be ('Site'), or who otherwise share personal data with us (together: 'Users').

Here’s the translation of the text to English:

The processing of your personal data (i.e., all information by which your identity can be determined using reasonable means; hereinafter: 'Personal Data') is necessary for fulfilling our contractual obligations towards you and for delivering our services to you, to protect our legitimate interests, and to comply with the financial and legal obligations applicable to us.

When you use the Site, you consent to the collection, storage, use, disclosure, and other use of your Personal Data as described in this Privacy Policy.

We encourage our Users to read the Privacy Policy carefully and to use it to make informed decisions.

We collect two types of data and information from Users.

The first type of information is non-identified and non-identifiable information regarding one or more User(s), which may be made available or collected by your use of the Site ('Non-personal data'). We are unaware of the identity of a User from whom Non-personal data has been collected. The Non-personal data collected may include aggregated information about your usage and technical data transmitted by your device, including certain software and hardware information (e.g., about the browser and operating system your device uses, your language preference, access time, etc.) to improve the functionality of our Site. We may also collect information about your activities on the Site (e.g., about the pages you have viewed, your browsing behavior, clicks, actions, etc.).

The second type of information concerns Personal Data. This is individually identifiable information that can be used to identify a person, with or without reasonable effort. This type of information includes:

Device information: We collect Personal Data from your device. This data may include location data, IP addresses, unique identifiers (e.g., MAC address and UUID), and other information related to your activities via the site.

Name, address, city, phone number, and email address through contact forms.

We do not rent, sell, or share users' information with third parties, except as described in this Privacy Policy.

We may use the information for the following purposes:

• To communicate with you – to send messages about our services, to provide you with technical information, and to respond to any issues you may have with customer service;
• To keep you informed about our latest updates and services;
• For statistical and analytical purposes, to improve the site.

We do not only use Personal Data for the above-mentioned purposes, but we also transfer and provide this data to our subsidiaries, affiliated companies, and subcontractors.

Except for the purposes outlined in this Privacy Policy, we may also share Personal Data with our trusted external vendors, who may be located in different jurisdictions around the world. We may do this for the following purposes:

• Hosting and managing our Site;
• To deliver our services to you, including a personalized view of our Site;
• To store and process such data ourselves;
• To conduct research, perform technical diagnostics, or carry out analyses;

We may also disclose information if we genuinely believe it is useful or reasonably necessary to share this information to: (i) comply with applicable laws, regulations, legal processes, or government requests; (ii) enforce our policies (including our Agreement) and investigate potential violations thereof; (iii) investigate, detect, prevent, or address illegal activities or other violations, alleged fraud, or safety issues; (iv) establish and exercise our rights to defend against legal claims; (v) prevent harm to the rights, property, or safety of us, our users, you, or any third party; or for (vi) cooperating with law enforcement agencies and/or when we deem it necessary to exercise intellectual property rights or other rights.

You can:

• Request confirmation on whether or not personal data about you is being processed and access to your stored personal data, along with additional information.
  
• Request an overview of the personal data you have voluntarily provided to us, in a structured, commonly used, and machine-readable format.
  
• Ask us to correct the personal data we hold about you.
  
• Request the deletion of your personal data.
  
• Object to the processing of personal data by us.
  
• Request that the processing of your personal data be restricted.
  
• Lodge a complaint with a supervisory authority.

However, these rights are not absolute and may be subject to our own legitimate interests and legal requirements.

If you would like to exercise any of the above rights or receive more information, you can contact our Data Protection Officer ('DPO') using the details below:

Osteo-med bv - Stefan Lenaerts

osteo-med.be

0032 16 29 10 92

info@osteo-med.be

Doleegstraat 10 - Heverlee (Egenhoven)

We retain your personal data for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our policies. In determining the retention periods, we take into account the type of information collected and the purpose for which that information is collected, considering the requirements applicable to the situation and the need to destroy outdated, unused information as quickly as possible. We keep records containing customer personal data, documents related to account openings, communications, and other matters as required by laws and regulations.

We may correct, supplement, or delete incomplete or inaccurate information at any time and at your discretion.

We and our trusted partners use cookies and other technologies in our related services, even when you visit our Site or use our services.

A 'cookie' is a small piece of information that a website gives to your device when you view a website. Cookies are very useful and can be used for many different purposes. For instance, they can help you navigate efficiently from page to page, activate certain features automatically, remember your preferences, and make the interaction between you and our Services faster and easier. Cookies are also used to ensure that the advertisements you see are tailored to you and your interests and to collect statistical data about your use of our Services.

The Site uses the following types of cookies:

a. 'session cookies' that are only temporarily stored during an internet session, allowing you to use the system normally. These cookies are removed from your device when the browser is closed;

b. 'permanent cookies' that are only read by the Site, stored on your computer for a certain period, and not deleted when the browser is closed. These cookies are used when we need to know who you are for repeat visits, so we can save your preferences for the next time you log in;

c. 'third-party cookies' that are set by other online services that provide content on a page you are viewing, for example, by external companies for data analysis that monitor and analyze our web access.

Cookies do not contain information that can identify your personal identity, but the personal data we store from you can be linked by us to the information stored in and obtained from cookies. You can delete cookies by following the instructions from your device preferences, but if you choose to disable cookies, certain features on our site may not work properly, and your online experience may be limited.

We also use a tool called 'Google Analytics' to collect information about your use of the Site. Google Analytics gathers information about how often users visit the Site, which pages they visit, and so on. The information we receive from Google Analytics is used to improve our Site and services. Google Analytics collects your IP address on the day you visit sites, rather than your name or other information that can be used to identify you. The information we have collected using Google Analytics is not combined with personal data. Google's ability to use and share the information collected through your visits to this Site is restricted by the Google Analytics Terms of Service and Google's Privacy Policy.

Our policy exclusively concerns the use and disclosure of information we collect from you. If you provide your data to other parties or on other sites on the internet, different rules may apply to their use or disclosure of the information you have provided to them. Therefore, we encourage you to read the terms and conditions of all external parties to whom you provide information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, including external parties to whom we disclose information as outlined in this Privacy Policy.

With great care, we implement and maintain the security of the Site and your information. We use procedures and policies that comply with industry standards to ensure the safety of the data we collect and store and to prevent unauthorized use of such data, and we require all external parties to adhere to similar security requirements in accordance with this Privacy Policy. Although we take all reasonable steps to protect all data, we cannot be held responsible for the actions of individuals who gain unauthorized access to or misuse our Site, and we cannot, implicitly, explicitly, or otherwise, guarantee that we will prevent such access.

Note: Some recipients of data are located outside the EEA. In such cases, we only share your data with countries that have been approved by the European Commission as providing an adequate level of data protection, or we enter into a legal agreement to ensure adequate data protection.

We may use your personal data, such as your name, email address, phone number, and so on, either ourselves or with the help of our external subcontractors to offer you promotional materials related to our services that we believe you may be interested in.

Out of respect for your right to privacy, we provide you with the option within these promotional materials to indicate that you no longer wish to receive promotional offers from us in the future. If you opt out, we will remove your email address or phone number from our mailing list.

Please note: even if you have opted out of our promotional emails, we may still send you other important email messages for which we do not provide an option to unsubscribe. This may include customer service messages or administrative communications.

We may share information in the event of a business transaction (e.g., the sale of a significant portion of our company, a merger, a consolidation, or the sale of assets). If such a case occurs, the beneficiary or the acquiring company will assume the rights and obligations as stated in the Privacy Policy.

We understand how important it is to protect children's privacy, especially online. The Site is not intended for or directed at children. Under no circumstances will we allow minors to use our services without prior consent from a parent or legal guardian. We do not intentionally collect Personal Data from minors. If a parent or guardian discovers that their child has provided us with Personal Data without consent, they should contact us at info@osteo-med.be.

We reserve the right to periodically modify or revise the Privacy Policy. Significant changes will take effect immediately upon the publication of the revised Privacy Policy. The latest version will be displayed in the 'Last Updated' section. If you continue to use the Platform on our website after being notified of such changes, it means that you acknowledge and accept these changes to the Privacy Policy and agree to the terms of these changes.

If you have general questions about the Site or about the information we collect about you and how we use it, you can contact us at 

Osteo-med bv - Stefan Lenaerts 

osteo-med.be 

0032 16 29 10 92 

info@osteo-med.be 

Doleegstraat 10 - Heverlee (Egenhoven) 

Last modified 02/01/2025